Refund policy

Return & Refund Policy

Returns

We accept return requests within 15 calendar days after your order has been delivered.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be free from damage caused after delivery.
• Include original tags, if applicable.
• Be securely packaged for return shipping.
• Be accompanied by proof of purchase or your order number.

To request a return, please contact us at thelumorii@gmail.com with your order number and the reason for your return.

All returns require prior authorization. If your request is approved, we will provide you with return instructions. Returns sent without prior authorization will not be accepted.

Return Shipping Costs

Unless your item is defective, damaged upon arrival, or you received the wrong item, customers are responsible for the cost of return shipping.

If the return is due to our error or a defective product, we will cover the reasonable cost of return shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible and provide photos of the issue so we can evaluate your claim and offer an appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.

Non-Returnable Items

We do not accept returns for:

• Personalized or custom-made products.
• Gift cards.
• Final sale or non-returnable items, where clearly indicated.
• Products that have been used, altered, damaged, or modified after delivery.

If you have any questions about whether your item is eligible for return, please contact us before placing your order.

Exchanges

We do not offer direct exchanges. If you would like a different item, you may request a return (if eligible under this policy) and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or denied.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

We reserve the right to deny any return request that does not meet the requirements of this policy or applicable law.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: thelumorii@gmail.com